Customer service is a key component in any business and where the main customer facing workforce are primarily hired to carry out a different function, things can sometimes slip.

The Customer Service Driver CPC module aims to improve your customer relations skills and provide an enjoyable experience for all concerned.

The course covers a range of areas including:

LOCATION


PRICING


DURATION


ELIGIBILITY

Sheffield
On Site
Online Delivery
Dependent on Delivery Method

3.5 hours

LGV
PCV

A significant part of the problem is also the drivers. As a driver himself, our trainer Nick is well aware that following a 10 hour drive, the last thing a driver wants to do is take a couple of mile run. At the end of a 15 hour day, does the driver cook a meal or does he go to the local fast food joint?

The Driver Welfare course aims to give the skills and information to live a healthier life on the road.

The course covers:

  • Driver Health
  • Alcohol and Drugs
  • Fatigue
  • Driver Fitness

This course is suitable for Large Goods Vehicle and Passenger Carrying Vehicle drivers but may also be of use to operators of vans and car based delivery services.


Driver CPC

This module is approved for 3.5 hours of Driver CPC periodic training and must be taken in conjunction with another module. Driver CPC hours are only credited to holders of a valid C1, C, D, C+ E and D+E licence.

THIS MODULE IS OPEN TO BOTH LGV AND PCV DRIVERS.


COURSES AVAILABLE THROUGHOUT THE YEAR

Author

After 10 years in the haulage industry, rising to running my own small fleet of vehicles, I left the cab behind to focus on training the next generation of drivers. I now run RPS Driven Media, give driving lessons as a DVSA Approved Driving Instructor and relate my experience of road haulage in Driver CPC courses throughout the year.

Write A Comment