Customer service is a key component in any business and where the main customer facing workforce are primarily hired to carry out a different function, things can sometimes slip.
The Customer Service Driver CPC module aims to improve your customer relations skills and provide an enjoyable experience for all concerned.
The course covers a range of areas including:
LOCATION
PRICING
DURATION
ELIGIBILITY
Sheffield
On Site
Online Delivery
Dependent on Delivery Method
3.5 hours
LGV
PCV
- Company Image
- The Professional Driver
- How We Communicate
- Who Customers Are and What They Want
- What Is Customer Service
- Customer Complaints and How to Deal With Them